First of all, Thank you for shopping with Pujarini!
We value your satisfaction and strive to provide quality clothing products. If you are not entirely satisfied with your purchase, we're here to help.
We accept returns for products that meet the following conditions:
The product must be unused, unworn, and in its original condition.
All original tags, labels, and packaging must be intact.
The return request must be initiated within 7 days of the delivery date.
Certain products like undergarments, custom-made items, or items marked as non-returnable are not eligible for return due to hygiene and customization reasons.
To initiate a return, please follow these steps:
Email us at pujarini.official@gmail.com with your order number, reason for return, and product images (if applicable).
Our customer support team will review your request and provide return shipping instructions within 48 hours.
Once approved, ship the product back to the address provided.
Customers are responsible for the shipping costs of returning items unless the product is defective, damaged, or incorrect.
We recommend using a trackable shipping service to ensure the return reaches us safely.
Once we receive your return and inspect the product, we will notify you via email regarding the status of your refund.
If approved, refunds will be processed to the original payment method within 7-10 business days.
Shipping charges (if applicable) are non-refundable.
If the product does not meet return eligibility criteria, no refund will be issued, and the product will be sent back to the customer.
We only replace items if they are defective, damaged, or the wrong size was sent. If you need an exchange, please contact us at pujarini.official@gmail.com within 7 days of receiving your item.
If you haven't received your refund within the specified timeframe, please:
Check your bank account.
Contact your payment provider, as it may take some time before your refund is officially posted.
If you still have not received your refund, please email us at pujarini.official@gmail.com.
If you have any questions about our Refunds and Returns Policy, feel free to contact us at:
Email: pujarini.official@gmail.com
Address: H Rd, Kolkata, Barrackpore, West Bengal 700120
We are committed to providing a hassle-free shopping experience and appreciate your support of Pujarini!
